Refund and Returns Policy for MumuToyBaby
Effective Date: January 11, 2025
At MumuToyBaby, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we offer a straightforward return and refund policy to provide peace of mind with every purchase.
1. Returns
We accept returns for most items within 30 days of the purchase date. To qualify for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The return must be initiated within 30 days from the purchase date.
- A valid proof of purchase (receipt, order number, or email confirmation) is required.
To begin a return, please contact us at info@mumutoybaby.com or call us at (931) 684-8076. We will provide you with return instructions and an RMA (Return Merchandise Authorization) number if needed.
2. Non-Returnable Items
Certain items are not eligible for return. These include:
- Gift cards
- Clearance or final sale items
- Opened or used toys and products for hygiene reasons
- Items that have been personalized or customized to your specifications
Please make sure to check the product description before making your purchase.
3. Refunds
Once your return is received and inspected, we will process your refund. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment method and financial institution.
Refunds will be issued to the original method of payment. If you used a credit or debit card, the funds will be returned to the same card. If you paid via PayPal or other methods, the refund will be issued to your PayPal account or the payment method used.
4. Exchanges
If you would like to exchange an item for a different color, size, or product, please follow the return process outlined above and place a new order for the desired item. Refunds are not issued for exchanges; they must be processed as separate transactions.
5. Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to an error on our part (such as receiving the wrong or defective product). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@mumutoybaby.com or call (931) 684-8076. We will guide you through the process of returning the damaged item and will either replace it or issue a full refund, including any shipping fees incurred.
7. Order Cancellations
Orders can be canceled if they have not yet been processed or shipped. If you need to cancel your order, please contact us as soon as possible at info@mumutoybaby.com. Once the order has been processed or shipped, we will not be able to cancel it, and you will need to follow our standard return procedure.
8. Changes to This Policy
MumuToyBaby reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, or if you would like to initiate a return or refund request, please don’t hesitate to contact us:
MumuToyBaby
1408 Cypress St, Shelbyville, Tennessee, 37160
Phone: (931) 684-8076
Email: info@mumutoybaby.com
Website: mumutoybaby.com