Shipping Policy for MumuToyBaby

Effective Date: January 11, 2025

At MumuToyBaby, we are committed to providing timely and reliable shipping for all of our customers. This Shipping Policy outlines the terms and conditions regarding shipping, delivery times, and associated costs for orders placed on our website, mumutoybaby.com.

1. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs, and delivery times may vary depending on your location and the shipping method chosen during checkout. The available shipping methods will be displayed at checkout, along with estimated delivery times.

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Overnight Shipping: Estimated delivery time is 1 business day (available only on weekdays).
  • International Shipping: Delivery times for international orders may vary based on the destination country. Please note that customs processing times may affect delivery.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and the delivery address. The total shipping cost will be clearly displayed before you complete your order.

  • For domestic orders within the United States, shipping fees are based on the weight, dimensions, and delivery location of your order.
  • International shipping fees vary depending on the destination country and the selected shipping method.

3. Order Processing Times

  • Order Confirmation: After placing your order, you will receive a confirmation email. Please note that this is an acknowledgment of your order and does not indicate that the order has been processed or shipped.
  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Shipping: Once your order is processed, we will send you a shipping confirmation email with tracking information.

4. International Shipping

We offer international shipping to select countries. International customers are responsible for any additional customs duties, taxes, and fees that may apply in their country. These charges are not included in the product price or shipping costs and must be paid by the recipient. We recommend checking with your local customs office for more information on any potential charges before placing an order.

  • Countries We Ship To: We currently ship to countries such as Canada, the United Kingdom, Australia, and several European nations. For a full list of countries we ship to, please contact us at info@mumutoybaby.com.

5. Order Tracking

Once your order is shipped, you will receive an email with tracking information so you can monitor your shipment. If you do not receive tracking details or if you have questions about the status of your order, please contact our customer service team at info@mumutoybaby.com.

6. Shipping Restrictions

We currently do not ship to P.O. boxes or military addresses (APO/FPO). We also do not ship to countries or regions with shipping restrictions due to legal or logistical reasons. Please ensure that your shipping address is accurate before completing your order.

7. Damaged or Lost Packages

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@mumutoybaby.com or call (931) 684-8076. We will assist you in filing a claim with the carrier and arrange for a replacement or refund, depending on your preference.
  • Lost Shipments: In the unlikely event that your package is lost in transit, we will work with the carrier to resolve the issue. If your package cannot be located, we will offer a replacement or refund for the lost items.

8. Shipping Address Changes

Once an order is placed and processed, we are unable to change the shipping address. Please ensure that the shipping address entered during checkout is correct. If you realize there is an error in the address, please contact us as soon as possible. We will do our best to assist you before the order is shipped.

9. Shipping Delays

While we make every effort to ensure your order is delivered promptly, there may be occasional delays due to factors beyond our control, such as weather, natural disasters, or issues with the shipping carrier. In such cases, we will keep you informed and provide updated tracking information if available.

10. Returns and Shipping Costs

Please refer to our Refund and Returns Policy for information regarding returns and the associated shipping costs. For items returned due to customer preference, return shipping costs are the responsibility of the customer.

11. Contact Us

If you have any questions about shipping or need assistance with your order, please feel free to contact us:

MumuToyBaby
Phone: (931) 684-8076
Email: info@mumutoybaby.com
Website: mumutoybaby.com